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Lifeline WA 12-month roadmap to improved productivity and cyber security

“To have Bremmar as an escalation point gives me a lot of confidence to support the team and manage the systems better.”
– Seth Phillips, Operations and Facilities Coordinator at Lifeline WA

About Lifeline WA

Lifeline WA provides all Western Australians experiencing a personal crisis or thinking about suicide access to 24-hour crisis support and suicide prevention services.

Their 13 11 14 service is a nationally-routed crisis support number, available every day of the year from any location in Australia. There is a new call to Lifeline every 30 seconds. In 2022, 94,316 Western Australians reached out to Lifeline WA for help.

The needs and challenges

Identifying an organisation’s IT needs is challenging, especially for those without a large IT team. Seth Phillips, the Operations and Facilities Coordinator at Lifeline WA, faced this challenge when implementing IT initiatives. He required technical expertise from various sectors to map out Lifeline WA’s IT needs, and the team at Bremmar played a crucial role in helping him address them.

 

“To have Bremmar as an escalation point gives me a lot of confidence to support the team and manage the systems better. They’ve got a great breadth of expertise across all Microsoft products, which means I can get answers quickly, learn and improve my skills as I go,” says Seth Phillips.

 

Bremmar’s expertise in Microsoft 365 products was instrumental in tailoring the solutions to address Lifeline WA’s IT pain points, meet their needs, and fit within their budget requirements.

 

“We’ve actually collaborated with Bremmar on a number of projects. SharePoint Migration was the first one, then a Microsoft Teams Calling rollout and the digitisation of forms and business processes. In all of those projects, it’s been really easy to work with Bremmar because they involved me from the very beginning, right to the very end in the planning process,” says Seth.

Consultation Process

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Consultation process

In addition, Seth highlights Bremmar’s approach. “I was just really impressed with how Bremmar didn’t just try to sell us an off the shelf product. They actually sat down and worked out what our needs were and helped us achieve those needs.”

Another example includes how Bremmar’s team helped Lifeline WA automate its manual processes and reduce the amount of paper used, allowing employees to focus on delivering their services, reducing the burden of manual tasks and improving efficiency.

“The current IT initiatives with Bremmar have had a big impact on us achieving our purpose here at Lifeline WA. The enablement it has had to all employees to allow them to get on with their roles and concentrate on the services they deliver is important to us. And reducing the amount of paper that’s going around the office, reducing the amount of process and procedure that we have. Any automation that’s been put in has been key to achieving that,” says Gavin Douglas, Chief Finance Officer at Lifeline WA.

Implementation

Bremmar and Lifeline WA place a high priority on data security, recognising the importance of ensuring the safety and protection of data. Gavin Douglas states, “We have a big obligation to the data that we hold and making sure that’s safe and secure to all our clients and employees and people who use our services.”

 

Since Bremmar’s initial engagement, there have been key achievements in Lifeline WA’s data security space.

 

For example:

· Ransomware preparation and Essential 8 assessment

· Development of a ransomware scenario response plan

· Microsoft Defender Implementation

· Security Awareness Training & Simulation to all staff

· Improvement of Microsoft score by 6-7%

· Achievement of Essential 8 – Layer 1 compliancy

· Implementation of new outsourced backup system with Probax

· Protection of corporate files and client data through SharePoint online implementation

 

“The main change that we have implemented with Bremmar in the security space is the implementation of Microsoft Defender. The staff are picking up spam emails a lot better than they used to, but we also have done a phishing simulation exercise, and that was really good for highlighting who was getting caught by phishing in a safe way. As a result, staff have become a lot more aware of the security importance than they used to,” says Seth.

Key Outcomes

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Key outcomes

Another way Bremmar enabled Lifeline WA with strategic support was to tailor solutions to meet their unique needs rather than offering a one-size-fits-all strategy. By working closely with Lifeline WA, Bremmar allowed Seth and the team to achieve their goals in a way that worked best for them.

 

“We’re there to help them own the solutions and own the outcome for the longer term,” says Brenton Harris. In addition, Bremmar crafted a comprehensive plan for the upcoming 12 months to bolster Lifeline WA’s security and efficiency further.

 

“We’ve got a comprehensive plan now for the changes we can make over the next twelve months that will improve our security, improve the efficiency of our processes and will help our staff get value out of their Microsoft investment,” says Seth.

 

Bremmar is passionate about making a difference in the non-profit sector by providing customised solutions that meet each organisation’s unique needs.

 

 

“We understand that each non-profit is different, with their own set of challenges and goals. That’s why we work closely with each organisation, providing ongoing support and guidance to ensure our solutions are successful and effective,” adds Rushad.

 

By tailoring their services to the individual needs of each non-for-profit, Bremmar helps organisations achieve their full potential and positively impact their local community.

 

Check out Lifeline WA’s video Case Study

 

Tech for Good

 

Bremmar also partners with other organisations with a similar passion and values towards the not-for-profit sector. For instance, Crayon, a global technology vendor. The collaboration shows how companies working together can achieve the common goal of enabling NFPs through technology and Microsoft licensing. Crayon believes in using technology to create positive social change and that its ‘Tech for Good’ initiatives is a way to use its skills and expertise to make a difference in the world.

 

“Working with Bremmar in the not-for-profit space in the past contributed to Crayon’s decision to create its Tech For Good initiative. And it is their commitment and focused engagement on non-profits like Lifeline WA and many others that make us feel good that we’re in the right place to support Bremmar and the great work they do,” says Tovia Va’aelua, Vice-President
of Sales – Tech for Good.

 

In conclusion, Bremmar’s partnership with Lifeline WA demonstrates its expertise in the not-for-profit sector and its ability to provide tailored IT solutions that address the unique challenges faced by such organisations.

 

Not-for-profit organisations can efficiently deliver essential services by leveraging the right technology, significantly impacting society. As Brenton Harris puts it, “It’s great going to work knowing that we can have an impact on the NFP organisations that we serve and their purpose in the community”.

 

A special thank you to our Microsoft licensing partner

Meet our Industry Expert

Brenton has a strong focus on driving the digital transformation of our customers to improve operational efficiencies and enable sustainable growth. He has extensive experience helping our aged care partners of all sizes to modernise their workplaces, navigate the maze of available software and maximise their tech capabilities using a targeted and industry-specific approach. If you are looking to share experiences within the Aged Care industry or want help with your IT, please do get in touch.
Meet the expert_Brenton-Harris

Brenton Harris
Industry Specialist

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