Are you getting the best value for your organisation from your managed IT services partnership? Perhaps you’re the CEO of a not-for-profit (NFP), Aged Care or Disability organisation struggling to keep up with the ever-evolving complex digital world while staying focused on your organisation’s goals?
When implementing new technologies, you may be facing unique challenges such as high staff turnover, low IT literacy levels of frontline workers, and change fatigue. Or, perhaps, you’re wrestling with unintegrated systems and cumbersome tools, leading to frontline workers spending time away from their duties. Maybe you lack cyber security accountability and the means for ongoing security initiatives.
If so, you are not alone.
Many CEOs and CFOs report feeling overwhelmed while trying to manage complex digital frameworks in-house. Not only do these issues consume time, but they also divert valuable resources away from delivering core services within the community. But there is a solution to these challenges: industry-focused managed IT services.
Industry-focused managed IT services – the solution for your organisation
A managed IT service provider (MSP) offers various IT services, such as implementing solutions, monitoring, maintaining and supporting an organisation’s technology infrastructure. The level of support provided depends on the client’s IT needs. For instance, Bremmar offers a broad range of options, specialising in managing IT systems and user IT support, as well as technology leadership and IT consulting services for productivity and cyber-security leveraging Microsoft products to our clients.
The difference of our industry-focused managed IT services is in our dedication and commitment to the Not-for-Profit and Human Services sectors, offering personalised IT support that understands the urgency of helping staff in these industries and the unique challenges organisations in these sectors experience, such as the need to support a large, transient and often remote workforce.
How can a industry-focused managed IT services benefit your organisation?
By outsourcing your IT needs to Bremmar, NFP, Aged Care and Disability organisations can optimise care delivery and improve efficiency while reducing costs – we have years of experience trialing solutions to deliver the best outcomes. For example, we help our clients leverage cloud-based technology for data storage, communication services, and software applications, providing frontline care workers with the flexibility to access information anytime, anywhere, on any device. This results in streamlined communication, more efficient service delivery, and better client outcomes.
As Managing Director, Brenton Harris explains, “We manage the complexities of IT systems so that executives can focus on what matters most – delivering the best services while meeting their business goals and budget.”
Bremmar commits to managing clients’ IT challenges so they can focus on delivering exceptional services to their communities.
But here’s the thing. If you’re a CEO thinking about managed IT services, partnering with Bremmar doesn’t mean you have to eliminate your internal IT department. Instead, Bremmar helps supplement your existing IT staff by providing specialised skills and knowledge when needed. Think of Bremmar as your safety net. Bremmar leverages your internal IT team’s expertise and complements it with specialised, industry-experienced staff to fill in the gaps. That means if someone on your internal IT team leaves, we’ve got your back and can make the staff transition seamless.
“One of the many things clients appreciate about our services is that we work closely with their IT staff and fill in the skills gaps as needed,” says Harris.
Our client Seth Phillips, Operations and Facilities Coordinator at Lifeline WA and the person responsible to implement the organisation’s IT initiatives, agrees: “To have Bremmar as an escalation point gives me a lot of confidence to support the team and manage the systems better. They’ve got a great breadth of expertise across all Microsoft products, which means I can get answers quickly, learn and improve my skills as I go.”
Watch Bremmar and Lifeline WA case study below 👇
Industry-specific approach for enhanced efficiency and productivity
Establishing a strong partnership with a MSP like Bremmar enables your organisation with access to a team of IT experts who help manage and maintain the organisation’s IT systems. Be it infrastructure like hardware, software, and network management, resolving technical problems, or supporting staff to feel comfortable using newer apps such as Teams and SharePoint.
For example, frontline workers often need to use work devices such as phones, computers, and tablets to deal with client data, and it’s critical that they can do so efficiently, securely and streamlined. But one of the biggest IT challenges for organisations is accessing the information and apps neededremotely from a single interface.
“Care workers don’t want to access multiple applications via their mobile phone to input data. Instead, they want seamless access using one or two apps when working remotely on location with clients,” says Harris.
Bremmar understands this need and provides solutions that allow organisationsto operate seamlessly. For example, we help NFPs, Aged Care and Disability providers integrate their various software applications – when possible – into a single interface for easy access. Our team also provides ongoing training and support to ensure that frontline workers are up-to-date with the latest technology and can operate efficiently. With Bremmar’s managed IT services, NFPs can streamline their IT processes, reduce costs, and improve efficiency and productivity.
Enda Fahy, Southcare CFO and Bremmar client, highlights the importance of that industry experience: “Bremmar really brings together the strategy element, project element and managed service element all in one. They also have solid knowledge of the NFP and Aged Care sectors which is pretty niche. From the very first project, Bremmar understood our needs. We didn’t have to spend a lot of time getting them to understand what we’re trying to achieve. We wouldn’t have had the same level of confidence with someone who wasn’t as familiar with our industry,” says Enda.
Increased cyber security for your NFP, Aged Care or Disability organisation
Managed IT services also play a crucial role in safeguarding valuable data from cyber threats by implementing the latest security measures. Bremmar’s skilled team ensures that client systems undergo regular monitoring and updates. From security patches, software updates, and backups to maintaining IT infrastructure security against malware, viruses, and hackers, Bremmar offers it all.
However, Bremmar recognises that out-of-the-box security solutions don’t work for every organisation and budget, so we tailor our solutions to your organisation and stakeholder’s needs. “We identify where our clients stand concerning compliance with the Essential 8 guidelines and provide a report to help them strategise where to focus their cyber security effortsOne of Bremmar’s goals is to help NFPs meet their cyber security obligations and ensure they continue to access their grant programs and funding while maintaining their reputation,” says Harris.
To help address the challenges organisations face in rapidly developing their security posture, Bremmar has recently launched an exclusive cyber-security service for its Managed Services clients.
“We understand our clients difficulties meeting internal and external demands for a cyber security plan and mitigating the risks from evolving IT systems, so our service helps them achieve and maintain Essential 8 compliance, as well as continuously scan for vulnerabilities to identify security gaps,” explains Harris.
The main difference of this security service is establishing security cadence for organisations. Quarterly cyber security consulting meetings and reporting make it easy for your organisation to achieve and maintain Essential 8 compliance so that from management to board level, there is confidence in the organisation’s cyber security posture.
Maximised data protection
Similarly, Bremmar recognises that high staff turnover in the care sector can present data security risks. To address this, Bremmar offers NFPs staff training services to improve data protection.
Take rapid onboarding, for example. Fast-tracking the training of new employees to ensure they know the organisation’s cyber security policies is crucial. So Bremmar provides cyber awareness training for NFP staff and ensures everyone is up to speed on storing sensitive client data, identifying potential risks, and responding accordingly.
Bremmar’s Managing Director, Brenton Harris, stresses the significance of training and developing staff skills in recognising and avoiding cyber threats. He highlights Bremmar goes above and beyond by creating cyber threat simulations, such as phishing emails, to mentor staff on best practices.
Improved Microsoft 365 outcomes
Bremmar also recognises that many NFP, Aged Care and Disability organisations are not making the most of their Microsoft 365 licence, which affect their outcomes. By not utilising the latest features and improvements that Microsoft continuously introduces, organisations may miss out on the potential benefits, including discounted licensing opportunities. As such, Bremmar assists Human Services organisations to leverage their Microsoft 365 licensing to enhance productivity and efficiency.
For example, Bremmar offers streamlined support processes for clients to take advantage of cloud-based tools and services. Doing so makes it easy to manage, update, and maintain IT systems while reducing the burden on IT staff and ensuring that frontline workers get access to the latest tools and resources they need to do their jobs effectively.
Additionally, Bremmar offers change management resources, such as training and support for staff, to help NFPs , Aged Care and Disability providers adopt new technologies and reduce change fatigue.
Value for money experience
When the CEO of a well-known Perth-based NFP approached Bremmar, their organisation needed a service to review its existing applications, assess workflow processes, and gauge the adoption of Microsoft 365 to grow the business.
First, Bremmar interviewed caseworkers and supervisors to understand the workflow and administration pain points. Then, Bremmar’s expert team audited the existing systems and apps and got feedback from staff on using the NFPs current technology.
Once Bremmar had a complete picture of the organisation’s needs, they put together a strategy for the executive team showing the best way to scale up and grow. But Bremmar’s consulting services didn’t stop there. The NFP’s executive team invited Bremmar to help pitch the IT strategy to their Board.
After that, the IT servicing component of the plan was put to tender so that the NFP could identify the best MSP in an open market. And guess what? Bremmar won the contract.
Brenton Harris, explains why Bremmar differs from other IT support partners: ” eighty per cent of our clients are non-profit. Therefore, we understand the nature of NFPs and their work. Our passion is modernising how NFPs work while keeping their costs down.”
In conclusion, industry-focused managed IT services offer a range of benefits to not-for-profit, Aged Care and Disability organisations, including enhanced efficiency and productivity, increased cyber security, maximised data protection, and intelligent cost savings.
With the help of a managed service provider like Bremmar, organisations can access a team of IT experts who can manage and maintain their IT systems, implement security measures to safeguard valuable data and provide staff training services to improve data protection. Additionally, MSPs can help organisations adopt new technologies, such as cloud-based solutions or productivity tools like Microsoft 365, resulting in significant cost savings.
At Bremmar, we understand the unique challenges that NFPs face and offer tailored services to help drive business success. Let us help you streamline your IT operations, reduce costs, and enhance the efficiency and productivity of your organisation.