NFPs, Aged Care and Disability providers are coming under extreme pressure to deliver more with less. This includes finding new ways to reduce costs, increase productivity and efficiency, and promote better staff wellbeing.
In our recent webinar, Say goodbye to ineffective manual processes with Microsoft Power Apps, we took a closer look at the Microsoft Power Platform, and how it’s helping Aged Care providers, NFP and Disability organisations digitise their business processes by rapidly turning their unique but manual processes into innovative apps.
Bremmar highlights the benefits of the Power Platform as it’s a user intuitive platform integrated with the Microsoft 365 environment and it is available at no extra cost with a M365 subscription you may already have!
Here are the key talking points from the discussion:
Key tools to Build and deploy your own custom apps with Microsoft Power Platform
Power Apps gives Aged Care, NFP and Disability IT staff access to a low code environment to build custom mobile and web-based apps without traditional coding skills.
Using ready-made templates, it’s easier than ever for anyone who’s reasonably tech-savvy to connect data sources and build new apps from the ground up or customise existing systems to suit your organisation’s exact needs.
A dynamic way of streamlining repetitive tasks and business processes, Microsoft Power Automate helps organisations say goodbye to time-consuming paper-based processes so they focus on their actual work. This powerful automation tool simplifies organisational processes that traditionally drag down productivity.
Along with focused data insights from Power BI, Power Apps and Power Automate presents an exciting opportunity for organisations to use a single platform to streamline their systems and processes. With over 350 connections to other apps and a simple drag-and-drop interface, any organisation can digitise their business processes in no time – a surefire way to reduce costs and see a huge uptick in sustained productivity.
SharePoint acts as the database that enables process automation through workflows and as the central place to store the information that is inputted from Power Apps.
SharePoint is also part of Microsoft 365 subscriptions and organisations can leverage it through a developed Cloud Document Management System, an Intranet or simply as a repository of information for other Microsoft 365 applications.
Getting your staff efficiency back on track
Efficiency is critical to enhancing the customer experience. When asked about what business processes were a priority at their organisations, attendees answered:
You may be one of these organisations that are facing staffing challenges, have a need for better training, and are seeking out consistent services that comply with standards and legislation. To ensure these outcomes are achieved, minimising the amount of human involvement is key.
The customer is at the heart of everything
For care-based services, nothing is more important than the customer.
Achieving this level of care requires the use of multiple apps across a wide range of services. And as more services are delivered within the local community, developing functional apps that are accessible from anywhere is vital to minimising the time spent away from actual care.
Streamlining your IT systems
Organisations in the Aged Care, NFP and Disability sectors use a large number of specialised apps that require staff to remember different passwords, systems and processes. This inefficiency can creep all the way up to decisions at the highest levels, with time-sensitive reports and data analytics often taking days to collate and present.
This is not a productive way of delivering care to customers.
The need for newer, cloud-based apps that are mobile and integrate with your system has never been greater. With Microsoft Power Platform, care-based organisations can develop their own apps to meet their own specific needs.
Brenton Harris, Managing Director at Bremmar IT and webinar speaker explains how:
‘To make sure you aren’t being held back, it’s vital you choose your core applications wisely, and be confident that the apps you’ve chosen are the right ones for your organisation – they need to be accessible from anywhere and act as a single source of truth to meet the needs of your organisation.’ notes Brenton.
Seamless integration is key to driving business transformation
It’s not uncommon for line-of-business apps to be missing core functionality. And as standards change, you may require a custom tool set that your existing apps simply can’t provide.
Fully integrated with Microsoft 365, Teams and Power BI, Power Apps can read and write data from a variety of sources and apps, giving you a direct line to critical information and filling in the gaps where your line-of-business app lacks. These apps are incredibly simple and affordable to develop and enhance, allowing you to develop capabilities within your organisation as it grows.
Bremmar’s industry-tailored Power Apps
As a trusted and experienced IT partner of Aged Care providers, NFP and Disability organisations, Bremmar develops applications to remove gaps found in industry specific apps and helps organisations digitise key business processes and workflows.
By exploring commonality across a diverse collection of organisations, Bremmar has created a selection of Power Apps that solve shared problems across a broader client base, while always addressing the specific needs of each individual client.
Here are a few of those industry forced apps.
Incident reporting and management app
Designed to address compliance in the incident response process, the Incident Reporting and Management app provides an easy path to capture and instantly submit accurate incident information from a mobile device. By removing the need to remember details and lodge them later on, staff can focus on their job with the confidence and peace of mind that the right people will be notified through relevant automation and approval processes.
The app includes four key components:
- Submission form
- Review of unapproved incidents
- Database of all submitted incidents
- Detailed incident analytics
As with any Power App component, the submission form can be customised based on any organisation’s specific requirements. Photos can be included, as can diagrams for extra clarity on the incident being reported.
To automate time consuming workflows during the incident reporting process, input items can be designed to trigger particular notification responses that meet both organisational and government enforced regulations and policies, like the Aged Care Serious Incident Response Scheme SIRS initiative.
With customisable drop-down boxes that link to an active directory structure, you can mitigate the chance of inaccurate information and lower the risk of compromising data integrity, ensuring all staff are on the same page throughout the response process.
NFP & Aged Care Consultant for Bremmar and webinar speaker, Rushad Billimoria, notes how this granularity allows organisations to really drill into their data and achieve the best outcome for their customers.
‘The app makes it easier for staff to lodge incidents while maintaining focus on the job at hand. It provides peace of mind for management knowing that submissions will always follow the right process, always meet reporting obligations and timeframes without compromising on care.’ explains Rushad.
Other industry focused Power Apps
Alongside the flagship Incident Reporting and Management app, Bremmar has also developed a suite of care-focused apps that digitise business processes and minimise repetitive tasks for Aged Care, NFP and Disability organisations.
Digital Forms app
Microsoft’s Digital Forms app is an easy to use method of collecting data and creating a repository of key forms the organisation uses. Accessible on any web browser or mobile device, Aged Care, Disability and NFP staff can choose the form they want to use, input relevant data and action critical workflow processes to notify those assigned as approvers to specific forms.
The options here are endless. Bremmar has created a few examples of commonly used forms, including:
- Safety audits
- Risk assessments
- New staff onboarding
- Client onboarding
- Inspection assessments
- Cleaning reports
- Visitor registration
For added depth and connection of data sources, the Digital Forms app collates all information into one central repository for easy access. And with additional workflows, automation, notifications, and approvals, digital forms remove the inefficiencies of paper-based processes and provide staff with a level of accuracy that was previously unheard of.
Maintenance Request app
This app helps to report and respond to maintenance issues that pose a risk to staff or customers. These types of requests are generally handled manually, making it difficult to track requests and jobs.
By digitising the maintenance response process, you can easily submit, update (including submission of images) and track requests, allowing you to control the visibility of jobs. By enabling Power BI for reporting capabilities, your organisation can discover trends and recurring issues, and uphold safer standards.
Procurement Request app
When staff members need to request approval for a new onboarding, purchase, investment or a whole host of other scenarios, the Procurement Request app is an invaluable tool for any organisation.
Lodged via PC or mobile, users can instantly supply relevant documents, include multiple items per request, and route each request directly to an appropriate manager for approval. With approval always coming from the correct cost centre and authority level, this digitised workflow is critical in tracking requests and ensuring a trail of comments can be tracked for future reference.
‘One great thing about all of the Power Apps is that approval requests can go straight into MS Teams within the activity button. So when approvals are requested, the approvers can simply approve them directly within Teams – an incredibly powerful and time-saving feature.’ explains Brenton.
Employee Information app
While some organisations have HR systems to record most of their employee information, many still don’t and find it difficult to have a central place to collect and store employee data.
The Employee Information app expands on the powerful database functionality of Microsoft 365 to bring all essential employee information together in one place.
This information includes:
- Job title
- Employee name
- Date of Birth
- Emergency contact
- Car registration
- Email signature
- Office location
- Any other custom data field
By connecting information within the 365 directory with additional information, organisations can reduce overhead in managing employee information, maintain a central visible database and customise permissions to secure sensitive data.
Employee Onboarding app
Onboarding is a crucial step in setting up new employees for long term success. Bremmar’s Employee Onboarding app provides a standardised method of tracking tasks and training for all new staff.
With powerful functions that allow organisations to create a common process for all new starters, it’s easier than ever to assign due dates, create custom tasks based on department or job title, and attach any relevant documents linked to other HR areas. By maintaining a uniform, easily traceable experience, staff will receive the right training, meet the right people and get started on the right foot.
Bremmar, your Power Apps partner
Interested in learning more about how your organisation can leverage Power Apps to be able to connect different data sources, create customised digital forms, and implement effective process automation?
Here at Bremmar, we’re experts in developing custom apps and automated workflow solutions using the Microsoft Power Platform for the Aged Care, NFP and Disability sectors. Providing deep insights into your existing systems, we’ll deliver a clear roadmap towards better use of your current licensing so you can say goodbye to ineffective and unproductive manual processes.
We are offering a no-cost Power Apps planning, scoping and consultation session plus an added 3 hours of Power Apps support for organisations that engage our team before the end of 2022, which can be used towards champion user training or any other Power Apps requirement.
Click here to book a chat with one of our Microsoft Power Apps specialists today.